Daily Quote for Feb. 9, 2010

Smiles give others hope, joy and strength. Don't forget to use yours today.

Sasha Azevedo

I am often responsible for answering the telephone as part of my duties at the Pork Palace, and I've been told that my telephone manner is very -- how to say this -- distinctive. Some have said my voice is like an answering machine recording, and I do my best to sound both professional and helpful.

Sometimes, I am professional and helpful. Other times, it only sounds like it to the person on the other end of the line.

I'll admit it here and now: I occasionally get very frustrated at my job. For me, it's difficult to be mindful when there are three customers in line at the register, a server wants change for a twenty-dollar-bill, two phone lines are ringing, and the couple at the end of the bar wants another round margaritas and more cheese biscuits. In fact, it's quite easy -- trust me, I've proven it -- at those times to become stressed, rushed and irritable.

The funny thing here is this: When things are at their most chaotic, when I am the most aggravated, that is when my telephone voice is at its most effective and friendliest. I am Mister Chipper Dipper on the phone, bright and professional and the model employee every employer dreams about and every customer wants to be served by. This state lasts until the exact moment when the receiver slams back down onto the cradle and I turn back to the seventy-five other items screaming for my attention.

My coworkers give me a hard time about this. "That's just so fake," they say when they hear me on the phone, and -- sometimes -- they're right. But I subscribe to the theory of "fake it until you make it". If I can act happy in the midst of chaos, that's one step closer to actually being happy in the midst of chaos -- and the rest of the time as well. And if my acting happy spreads a smile to someone else, all the better. Happiness is never diminished by sharing it. Even if I am having to grunt through it.

So use your smile today, even if you don't necessarily mean it. You never know what good might come from it. And it's good practice for when you do mean it.